Refund and Returns Policy

1. General Policy

At fixitall, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, accessories, and documentation intact. Products that show signs of wear, damage, or alteration will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Health, personal care, or intimate items that have been opened

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (972) 925-5332. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a prepaid return label (where applicable) or instructions for shipping the item back to us. You are responsible for packing the item securely to prevent damage during transit.

3.3. Inspection and Refund

Once the returned item is received, our team will inspect it. If the return meets the eligibility criteria, a refund will be processed to the original payment method within 7 business days. Shipping charges are non‑refundable unless the return is due to our error.

4. Refunds

4.1. Refund Amount

The refund will include the product price and any applicable taxes. Original shipping costs are excluded unless the return is a result of a defective or incorrect item.

4.2. Partial Refunds

In cases where the item is returned in a condition that is not fully resalable (e.g., missing accessories), a partial refund may be issued at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact us. Exchanges are subject to product availability and follow the same return inspection process.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to avoid damage during return shipping.
• Adhere to the 30‑day return window.
• Cover any return shipping costs unless the return is due to a mistake on our part.

7. Legal Disclaimer

All refunds and returns are governed by applicable consumer protection laws. This policy does not affect your statutory rights. fixitall reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

Email: [email protected]
Phone: +1 (972) 925-5332
Address: 7015 North Cedar Boulevard, Dallas, Texas 75282, United States